Terms & Conditions
For Terms & Conditions relating to Custom orders please see points 9.0-11.5. (Terms 1.0-9.0 also apply to custom orders)
information revised & updated jan 2019
1.0 None Custom Items
Terms & Conditions - Summary
(these are for standard 'off the shelf items')
1.1 By ordering any of our products, you agree to be bound by these terms & conditions.
1.2 By placing an order at Triple Xtension, you warrant that you are at least 18 years old or have parents' permission to buy from us.
1.3 All personal information you provide us with or that we obtain will be handled by Triple Xtension as responsible for the personal information.
1.4 Events outside Triple Xtension's control shall be considered force majeure.
1.5 The price applicable is that set at the date on which you place your order.
1.6 Shipping costs and payment fees are recognized before confirming the purchase.
1.7 Card information is transmitted over secure SSL encryption and is not stored.
1.8 Please note that local charges may occur.
1.9 Triple Xtension reserves the right to amend any information without prior notice.
2.0 Terms & Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
2.1 By placing an order at Triple Xtension, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Triple Xtension for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
3.0 Personal Information
3.1 All personal information you provide us with or that we obtain will be handled by Triple Xtension as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalogue to you. 3.2 The information you provide is only available to Triple Xtension and Tictail and will not be shared with other third parties. 3.3 You have the right to inspect the information held about you. 3.4 You always have the right to request Triple Xtension to delete or correct the information held about you. 3.5 By accepting the Triple Xtension Conditions, you agree to the above.
4.0 Force Majeure
4.1 Events outside Triple Xtension's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Triple Xtension is released from Triple Xtension's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
5.1 All products remain Triple Xtension's property until full payment is made. 5.2 The price applicable is that set at the date on which you place your order. 5.3 Shipping costs and payment fees are recognized before confirming the purchase. 5.4 If you are under 18 years old you must have parents' permission to buy from Triple Xtension.
5.6 All transfers conducted through Triple Xtension are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.
6.0 Local Taxes
6.1 Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Triple Xtension without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Triple Xtension we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
8.0 Additional Information
8.1 Triple Xtension reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. 8.2 At the event of when a product is sold out, Triple Xtension has the right to cancel the order and refund any amount paid in the best way. Triple Xtension shall also notify the customer of equivalent replacement products if available.
Terms and Conditions - Custom Orders
T's & C's relating to Custom Orders
9.0 Custom Orders
9.1 Custom orders relate to those items which are made specifically for a customer, these include gymnastic grips and wristwraps.
10.1 Whilst we make every effort to provide customers with their finished items within the time quoted sometimes matters out of our control can extend this, these may include the following:
10.2 Public Holidays
10.3 Delay's from suppliers when waiting for materials
10.4 Equipment failure and time periods required to find suitable replacement machines and or repair
10.5 Equipment servicing (this is done regularly to avoid equipment failure, times for servicing revolves around the engineer and can vary from 1-3 weeks)
10.6 A sudden high demand in custom orders (usually coinciding with competition events)
10.7 An item becoming damaged or rendered unsatisfactory during the manufacturing procedure causing the process to be started again. We understand waiting for items will feel much longer compared to the quick next day society we live in. What makes Triple Xtension different however is the fact that we make all of our custom items from scratch at EVERY stage of the process.
10.8 This takes time and precision that cannot be rushed, nor will we ever jeopardise the quality of our products in order to appease those who cannot wait.
10.8 In instances out of our control, as shown above, we cannot provide refunds for orders taking less than 12 weeks. In this time period (12 weeks starting from the date we receive your measurements) we will do our best to keep customers up to date on the progress of their order or details regarding the problem at hand.The likelihood of such waiting times are extremely rare and we want each and every customer to be happy with their custom items, that is our main priority.
In some instances however we must be practical and put measures mentioned above in place in order to maintain a fair and clear policy regarding custom items.
10.9 If a customer should adamantly insist upon a refund, and we agree to do so, it will be issued in part according to the stage in which the order has been processed. Gymnastic grips are made in a '4' stage process and where an order is regarding these stages will determine the amount of refund the customer can acquire. This is simply due to materials being cut to a customers individual measurements and therefore rendered useless to anyone else once this process has been embarked on.
With custom items measurement is essential. It can be done either in person by a member of the Triple Xtension team or by the customer themselves through the provision of a 'sizing kit' despatched upon ordering online at www.triplextension.com.
11.1 In the rare occasion that custom items do not fit upon arrival please get in touch with a member of our team as soon as possible.
11.2 Regarding measurements taken in person by a member of the Triple Xtension team, we will take full responsibility for mistakes made in the differentiation between your physical anatomy and the measurements of the item itself-upon inspection. When responsibility lies with us then a new pair will be provided free of charge and fitted appropriately.
11.3 Should a customer take their measurements incorrectly then we cannot take responsibility for the custom item being made to the wrong specifications. We make custom items according to the details provided to us by the customer.
11.4 When instances allow, we can offer an adjustment service to make the custom item suitable for the wearer. This will be charged at a standard rate, details of which can be provided at any time upon request and is based upon both material costs and the time required by our specifically trained staff to rectify the issue.
11.5 A refund cannot be provided when fault lies with incorrect measurements being taken by parties other than Triple Xtension.
For questions relating to our Terms and Conditions please find contact details below.